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CONTACT US

Any doubts or questions? Do you need further information? Get in touch with us as you prefer:

💬 Through our Live Chat, operating everyday from 2 PM to 12.00 AM (UTC+2, Rome Time Zone)

📲  Sending a WhatsApp message to +39 348 8969590

✉️ Sending an e-mail to info@babylodge.it

In the meantime, we recommend to have a look at our FAQs here below. The answer to your question might already be here. 😉

Frequently Asked Questions (FAQ)

PRODUCTS

Up to what age are the beds suitable? And since when are they recommended?

Till when: Babylodge® Montessori floor beds are suitable for all kids up to about 6 years (depending on the child’s height). With extension kit, they can be used up to 10-11 years of age.

Since when: By adding a baby nest on the mattress, they are suitable from 0 months. Without baby nest they are recommended from crawling, so when babies start moving autonomously in the surrounding environment.

Is the mattress included?

No, the mattress does not come along with floor beds. If you want to buy our FIOCCO mattress, you need to add it to the cart. The mattress-base is instead included in each bed.

Which are the dimensions of bed sheets?

The ideal bed sheets for FIOCCO mattress feature 80×130 cm dimensions (bottom sheet dimensions). Due to FIOCCO’s natural softness compared to industrial mattresses, bed linens measuring 70×140 cm (bottom sheet dimensions) are also suitable.

Which mattresses are compatibile with the floor beds?

We highly recommend to choose FIOCCO, the pure virgin wool / raw cotton mattress designed on purpose to complete Babylodge® bed range. FIOCCO is available in two variants: standard (80 x 130 cm) or XL (80 x 160 cm, in case of beds lengthened with extension kit). All 80 x 130 cm mattresses are anyways suitable (or 80 x 130 cm in case of usage with extension kit).

Which are the dimensions of the mattress-base?

The mattress-base measures 80×130 cm.

How is the mattress-base made?

Slightly elevated from the floor thanks to five solid wood transversal reinforcements and external framework, the mattress-base is made of a beech plywood board. The board mattress-base (purposely not slats) ensures constant, and homogeneous support to the body, becoming the ideal backing for FIOCCO mattress.

Designed as modular element, it can be easily inserted/removed without any assembly/disassembly operations. This feature allows to:
– when the kid will grown up, use the bed structure for a different purpose  (i.e. play area, soccer goal, book alcove or design object) and turn the mattress-base into a wallboard;
– easily clean the floor under the bed (unlike with slats).

Are the products suitable for non-wooden floors?

Yes. Besides ensuring ventilation, the mattress-base grants the correct thermal insulation. This is why Babylodge® floor beds can be put also on ceramics, marble, resin or surfaces other than wood.

Are there any contraindications with underfloor heating?

No, not at all. Babylodge® beds can be placed on any kind of floor, no matter the type of heating or conditioning.

Cushions and accessories are included?

No. The accessories and furnishing complements showed in our photo-gallery are just intended to show the endless customization possibilities of the products.

In which colors are the beds available?

No color variant is available. To enhance the raw material, our beds are made of evaporated solid beech wood only, with no paint or varnish added. As a consequence our beds come with original wood natural color.

How complicated is the assembly of the beds? How long does it take?

Assembling our floor beds is quick and easy. Both models have been designed to be assembled by anyone in less than 5 minutes and using just a common screwdriver.

How to mount the extension kit? How long does it take?

Our extension kit is made of two types of elements: the crossbars’ extension and the mattress-base extension. The first ones can be mounted by inserting the connector into one end of the crossbars and screwing tight till end of stroke (this can be done just with hands, no tool is needed). After having lenghtened all crossbars, you will need to (re)assembly the bed, insert the original mattress-base and, next to it, the base extension. On the whole it takes no more than 5 minutes.

Is it possible to request tailor made products?

No. We do not realize tailor made products.

ORDERS AND PAYMENTS

Which are the payment methods?

It is possible to pay online via all major credit cards, PayPal or by bank transfer. In case of bank transfer, the order will be processed after evidence of credit transfer, usually after 3 working days. The instructions and bank details will be sent by e-mail. Cash on delivery is not allowed.

Is it safe to pay online?

Yes, absolutely. www.babylodge.it website uses SSL protocol and the payment platforms are compliant with the most severe security requirements foreseen by law.

Are there any service charges on payments?

No. There are no additional charges on payments.

What happens after completing the order form?

If the payment has been successfully processed, you will receive an order confirmation at the e-mail address provided and your order will be immediately processed. When your products will be shipped, you will receive an e-mail with all tracking details and the estimated delivery date, so that you can be ready at receiving you products.

Which is the return policy?

Babylodge® return policy is compliant with the current law and is detailed in our Terms & Conditions, § 8 (Condizioni Generali di Vendita).

Any benefits or discounts for purchasing groups?

Yes, we have a dedicated program for that. Write an e-mail to info@babylodge.it with the details of your request to receive more information.

I have a VAT number. Is it possible to receive invoice?

Yes, it is. Kindly send us an e-mail at info@babylodge.it and we will reply with all information.

SHIPMENT

How long does it take to receive the order?

Due to the artisan nature of manufacturing, starting from order confirmation (successfully completed payment) it might take up to four weeks. In most cases, orders are delivered with large advance.

How much does the shipment cost?

Shipping is totally free throughout all Italy. For shipments out of Italy but within the European Single Market, the starting shipping fare amounts to 55 euro, VAT included.

What to do in case of apparently tampered or damaged packaging?

Should the courier bring you a damaged packaging, we recommend to highlight it on the delivery receipt (signature with reserve).

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