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CONTACT US

Any doubts or questions? Do you need further information?

Connect on our Live Chat or send an e-mail to info@babylodge.it: we will take care of your request and reply as soon as possible.

In the meantime, we recommend to have a look at our FAQ here below. The answer to your question might already be here. 😉

Frequently Asked Questions (FAQ)

PRODUCTS

For which age are the beds suitable?

Babylodge® Montessori floor beds are suitable for all toddlers and kids, starting from crawling up to 6-7 years of age (depending on the kid’s height).

Is the mattress included?

No, the mattress does not come along with ARIA or NUVOLA floor beds. If you want to buy our FIOCCO mattress, you need to add it to the cart. Please, note that the mattress-base, specifically engineered for our floor beds, is part of the bed structure and is included in the bed.

Which is the measure of bed sheets?

For FIOCCO mattress, we recommend to use standard bed sheets, with bottom sheet measuring 70×140 cm.

Which mattresses are compatibile with the floor beds?

We highly recommend to buy FIOCCO, the pure vergin wool / raw cotton mattress designed on purpose to complete Babylodge® floor beds. It is also possible to use standard mattresses up to 80 cm (width) and 130 cm (length). In case you already have a mattress but it is smaller than the base, do not throw it away: you can fill the gap with cushions and other stuffed complements.

Which are the dimensions of the mattress-base?

The mattress-base measures 80×130 cm.

How is the mattress-base made?

The mattress-base is a modular element that can be easily inserted and / or removed without any assembly / disassembly operations.
Slightly elevated from the floor thanks to solid wood transversal reinforcements, it is surrounded by an external framework made of solid beech wood.
Mattress-base’s modularity is one of the distinctive features of Babylodge® toddler floor beds because it allows to:
– use the product in a different way once the kid has grown up (i.e. play area or design object);
– easily clean the floor under the bed (unlike with slats).

Are the products suitable for non-wooden floors?

Yes. Besides ensuring ventilation, the mattress-base grants the correct thermal insulation. This is why Babylodge® floor beds can be put also on ceramics, marble, resin or surfaces other than wood.

Cushions and accessories are included?

No. The accessories and furnishing complements showed in our photo-gallery are just intended to show the endless customization possibilities of the products.

In which colors are the beds available?

No color variant is available. Our beds are made of evaporated solid beech wood, with no additional treatments. As a consequence our beds come with wood natural color.

How complicated is the assembly of the beds? How long does it take?

Assembling our floor beds is quick and easy. Both ARIA and NUVOLA models have been designed to be assembled by anyone in less than 5 minutes and using just a common screwdriver.

Is it possible to request tailor made products?

No. We do not realize tailor made beds.

PAYMENTS

Which are the payment methods?

It is possible to pay online via all major credit cards, PayPal or by bank transfer. In case of bank transfer, the order will be processed after evidence of credit transfer, usually after 3 working days. The instructions and bank details will be sent by e-mail. Cash on delivery is not allowed.

Is it safe to pay online?

Yes, absolutely. www.babylodge.it website uses SSL protocol and the payment platforms are compliant with the most severe security requirements foreseen by law.

Are there any service charges on payments?

No. There are no additional charges on payments.

Any benefits or discounts for purchasing groups?

Yes, we have a dedicated program for that. Write an e-mail to info@babylodge.it with the details of your request to receive more information.

SHIPMENT

How long does it take to receive the order?

Due to the artisan nature of manufacturing, it might take up to two weeks. In most cases, orders are delivered within one week.

What happens after completing the order form?

If the payment has been successfully processed, you will receive an order confirmation at the e-mail address provided and your order will be immediately processed. When your products will be shipped, you will receive an e-mail with all tracking details and the estimated delivery date, so that you can be ready at receiving you products.

How much does the shipment cost?

Shipping is totally free throughout all Italy. For shipments out of Italy but within the European Single Market, the starting shipping fare amounts to 55 euro, VAT included.

What to do in case of apparently tampered or damaged packaging?

Should the courier bring you a damaged packaging, we recommend to highlight it on the delivery receipt (signature with reserve).

Which is the return policy?

Babylodge® return policy is compliant with the current law and is detailed in our Terms & Conditions, § 8 (Condizioni Generali di Vendita).

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